NO ASSISTANCE!!!!!!!!!!!!!!

So I take a laptop that comes with router on contract at a mobile store in Daveyton Mall. I use it for two months and accidentally block my connections i.e Laptop does not connect to router wi-fi. Wi-fi connects to other devices. I go back to the store for assistance and they are unable to assist , sending me to a Telkom store. I go to Telkom Lakeside Mall and I am told they cannot assist and they give me a call centre number to call for assistance. I call the number that keep cutting off after a recording which says " we are expiriencing high call volume''. After two days trying the number I eventually go through and speak to a lady agent who took me step by step in resetting my laptop (erasing all information that I have stored) and I am told I can now connect to my wi-fi router. Did I connect? NO.... Now I am sitting with a new useless laptop that I cannot use and still have to use my smartphone to WRITE AND SUBMIT my school assignment..... Now I am asking myself if I should continue paying for services I do not use..... Or should I drop it off back at the mobile store....Or is it now that time to contact my lawyer... No no even better the media....

I am a new client at Telkom and I already do not advise others to opt for them. Only if you knew how valuable a client is....