No Assistance

I logged a fault on the 17th October 2017 to report that the internet on my fixed line is not working, after continuously phoning the call center, they informed me that there is a problem with the cable on my fixed line. After exactly 1 month (17 November) and countless escalations, the call center consultant advised me that the fault is still lying with the assignee in the cable department and she is surprised that they haven assigned the fault to anyone. she further advised that she will send an e-mail to the assignee (like the 10th e-mail / escalation) to advise why the process is being held up. This is very inconvenient as this has been the 3rd time this year my internet service has been out of order for over a month. I spent over R 1000 in airtime plus i still had to pay the amount due as per my fixed line contract. No one wants to fix my line, THERE HAS BEEN 0 PROGRESS ON THIS FAULT SINCE IT WAS LOGGED ON THE 17TH OF OCTOBER. I recommend that people do not take this service with Telkom, rather just buy airtime on your phone and use mobile hotspot. This contract with Telkom has been a disaster so far, all I want is to have the service I app**** for but so far it falls on deaf ears.