no assistance

<p>I expierenced problems with my new Samsung S6. The handset is 2 months old and just died. Telkom informed me that the handset must be sent for repairs. Huge inconvenience as I need my phone 24/7 for business purposes. I tried contacting the branch to get an update but it seems like no one is ever answering their phone. I then tried to get information from the customer care service. After hours of holding on I gave up. It is unfortunate that you cannot get hold of a single person to obtain an update regarding your phone that you are really struggling without. </p>