dP
donavan P

1 reviews | Active since Mar 2016

08 Mar 2016, 15:30

No Answers from Telkom

Despite my telephone line being a business line, we have had absolutely no service from Telkom with regards to our complaint of no service.<br> <br> we have used the sms service, the email service, the call centre service and the physical branches and we keep getting the same answer \you matter will now be escalated and you will get a call from a Telkom service advisor in 24 hours\"......well the original complaint was lodged in February - the line worked for about 2 days and then cut off again.....then a further sms fault log under reference 157CNK260216 and then further escalations of the fault there after.....and yet I still sit without a telephone or internet line for a BUSINESS.<br> <br> this service is completely unacceptable and to top it off - I get an sms today to advise I must pay my [URL Removed] on....what am I paying for!!<br> <br> satellite internet seems like the only viable option now!"

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Replies (1)
Telkom
Telkom's reply08 Mar 2016, 20:57
Official
Hello Don*van,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is: SM210469

Regards
Telkom Social Media Team