No answers

good day, I am Nico Claassens, we have moved to another house in the same town, we had Telkom Wi-Fi at the previous house and asked them to move the line from the previous house to the new house. we wanted to follow up, they simply don't answer, no one at any Telkom store can assist us, they answered us 2 weeks ago and promised to call back after 48h. We have moved out of our house end of September, we are paying for what? we do not have Wi-Fi, we can't even cancel the debit order without calling 01212, and still, no answer. How do we get service out of this place, our cell phone contracts are going through the roof because the children can not do schoolwork, and we can not do our jobs, nothing. This is very unacceptable.