NO ANSWER TO CALLS

I have called last week Thursday to try to upgrade my line to 4MBPS. The guy that helped me was very nice. He was on the call with me for a very long time trying to help me. I was changing providers from MWEB to Afrihost. He has convinced me to rather change my provider back to Telkom. I agreed. I told him I could not be without internet on Friday last week as it was my month end and I work from home. He said it had already gone through although he did try to cancel it. there is/was much confusion. I already received an email stating my activation.<br> On Saturday my subscription with MWEB came to an end. This morning tried to call Telkom twice and get cut off after 10 minutes each time on hold. So i decided to use the username and password that was sent to me and change it on DLINK. I managed to get the internet up and running by myself. (I am not an internet fundi). I have checked now on \My Telkom"online and noticed that they have cancelled my order suddenly. I have again tried to call twice and get cut after 10 minutes each time. I dont know why the call centre is doing this. It is impossible to get through. Can someone please tell me if you have cancelled my order and why!"""