No answer or call back

Item: Telkom
Rating: 2
Author: abdul-haq haniff

I have app**** twice online on the telkoms website for a tablet pc, days ago, no response or call backs, when I call the call center for help I have hung on for like 25minutes and no answer pathetic service surely a company this big will have more people working providing efficient service

Helpful (0)

Replies (1)

Telkom's replyOfficial

20 Dec 2015, 06:26

Hello haqqie,

We certainly understand the frustration and acknowledge your query.

Kindly note we have escalated your query with our Sales Team.
An investigation into the incident is currently underway and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM179881.

Regards
Frank
Social Media Team
***
081 180

Best regards,

Telkom's reply20 Dec 2015, 06:26

Official

Best regards,

No answer or call back

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