SR
Sarah R

1 reviews | Active since Nov 2014

31 Aug 2015, 12:26

NO ANSWER ON THE CALL CENTRE..I WANT TO CANCEL

I have been trying for months to cancel my adsl line. I DONT WANT TO BE ASSOCIATED WITH TELKOM ANYMMORE!!!Please cancel my adsl immediately!!!<br> These are my reason!!<br> o No support from Telkom if services are slow or faulty<br> o General lack of service and help when trying to get assistance<br> o The call centre forever has a 'high call volume' and you wait forever to get to an operator, that is if you ever get to an operator<br> o The cancellations line never ever ever gets answered<br> o I have tried to get through on other lines, but those operators are so unhelpful and simply just say they can't help you<br> o The 'Apparent' chat to a consultant online service is a waste of time!!IT DOES NOT WORK!!!<br> o My adsl is forever low on data even though there is no use on it for almost 12 hours a day<br> o Telkom is officially the worst service provider that I have ever dealt with<br> CANCEL MY ADSL!!!<br>

0
Replies (1)
Telkom
Telkom's reply31 Aug 2015, 12:47
Official
Hello sarah.ragovan@,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM140732

Kind Regards
Zulfah
Telkom Social Media Team