no answer on number 10213 for past 5 day

I received a called on this deal for Telkom and I agreed to purchased the contract, and ever since I have not received any communication from them what so ever so I am trying to find out what is going on was I ****med and I can not get hold of them on number 10213 for past 5 days I am starting to think this is really a ****! how can a customer care not be operational and make there customer wait for more then 30min after entering all the phone prompts, this is so unprofessional and the worst part is that I gave my account number to these people and I can not get hold of them on the number that was provided to me.