no answer on contract over 12 days

Went to n1 branch to apply for a contract for my daughter birthday an consultant said she will sms me in 2-3 working day after me completing all forms. 5-6 days later no reply. I try contacting store for 7 days no reply. I call waterfront branch an yet they cannot even assist. On the 11 day i go in an hear julie my consultant do not work ther she from bellville. Then yet lady of n1 gives me attitude an no knowledge how to assist after awaiting almost 2 weeks for reply. Telkom staff an service is bad/revolting. How many contracts or customers have they not lost thus far. I can choose any network but i chose telkom. Yet agen still awaiting sms again an its over another day past.