No Answer, nobody cares in Telkom

I app**** for the online Telkom LTE service after having issues on my adsl line for 6 weeks now, thinking that having a wireless solution will solve the lack of service in fixing my asdl line. My application was approved and a reference number sent to me. A week later and numerous calls,online chats nothing has happened, no one has contacted me. I cant get through to anyone that can help me find out what is happening. I have been shunted from one department to another, very frustrating. I have spent about 3 hours trying to get hold of someone over 3 days. TELKOM your Lack of service is disgusting!