No ANSWER-No Internet

Totally disgusted with the service of Telkom!<br> Since December last year, I have been trying to call the call centre. I'm put in a waiting que which the last time lasted over an hour or there is no answer.<br> I have made numerous complaints here and Telkom do reply saying they will be in contact BUT of course they never do contact me!<br> They ask for reference numbers, but how can I have reference numbers if I can't even get through to anyone at the call centre.<br> I'm paying for a service I have no access to and no-one to complain to because they don't answer my calls!<br> Don't know what to do anymore!!! PLEASE HELP!!!!