NO ANSWER LEADS TO MORE BILLING

I phoned Telkom line 10210 numerous times to get a line transfer and every time, after holding for 5 minutes, the music stops and the line just goes dead. I have phoned their branches in Cape Gate etc however, they all referred me to the above mentioned number - how the hell am I supposed to get my line transferred if I cannot even get through to the damn call centre - I asked the one lady - can I perhaps email them and she said - uhm, I honestly dont know.. talk about ***********!! This is so frustrating!!!