No answer from Telkom Business sales...10213

I need to find out why we have no internet.. 1. Contact 10217 2. Technical help says..contact sales and ask why TIN number is inactive 3. Contact 10213 after 1 ring ..answered and fabulous service. but cant help as i must speak to business sales 4.Contact 10213 business sales..7min later no answer..give up 5. contact 10213 residential again ..1 ring ..answer..brilliant service..put me through to business sales...no answer..after 9min... 6. contact 10213 Residential sales again 1 ring answer..brilliant service .. ask them to go to businesses and kick the sales person.. explain they cant and put me through to business...no answer...

all i want to know is why the internet is not working..