EH
Elsa H
1 reviews | Active since Nov 2017
28 Nov 2017, 21:09
NO ANSWER FROM TELKOM
I have been calling TELKOM nonstop for the past 2 days and the line at 10210 and 10213 do NOT answer calls at all and when logging onto www.TELKOM.co.za, one does not find any email address to URGENTLY request line relocation. I do NOT know who to call and would appreciate any assistance as this is a matter of great urgency.
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Replies (2)
Telkom's replyOfficial
04 Dec 2017, 09:26Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply04 Dec 2017, 09:26
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
EH
Elsa H's updateReviewer Update
08 Dec 2017, 12:11Dear Yazied
My Telkomline had now been fixed, but will only be relocated on 21/12/2017. Still 10213 does NOT answer their phone calls. I have been calling and waited for more than 58 minutes, no reply and more than 63 minutes - no reply. Please give them a shake up.
EH
Elsa H's update08 Dec 2017, 12:11
Reviewer Update
Dear Yazied
My Telkomline had now been fixed, but will only be relocated on 21/12/2017. Still 10213 does NOT answer their phone calls. I have been calling and waited for more than 58 minutes, no reply and more than 63 minutes - no reply. Please give them a shake up.