NO answer from call centre / response from Telkom!

I have had no ADSL service for over a week. I have not been able to get through to customer service at all. Despite the automated voice prompts advising that due to large call volumes a delay can be expected, to wait for over an hour during multiple attempts to get through to an agent is PATHETIC. I have tried calling many times everyday, but have yet to get through. I have received NO feedback on the fault i reported via sms. Telkom, can you please explain this. This is absolutely pathetic service. Even if call volumes are high, is it possible that someone can be on hold for over an hour and STILL not get through. Surely this cannot be! If your call centre is understaffed, there are plenty people in SA who need jobs...surely in the wake of power outages, faults are expected and arrangements should be made to employ more customer service agents. I am shocked at the level of service, in fact the lack thereof!<br>