No answer for weeks

This is my fourth post<br> I have now been trying to get gold of the call center for days. I hold on for more than an hour at a time with no answer. Many times the call just gets dropped. What is going on. I asked for my ADSL to be temporary cancelled as my modem broke. All is fixed now. I see that the adsl was never cancelled. Which is all good. But am I going to get credit for the time not used? And is my ADSL is cancelled even though I still want to use it? If no one at the call center answers, what does one do?