No answer for three days

I have been trying to call Telkom for three days now. Each time, the call centre plays ****py music and annoying ads for over fifteen minutes, but nobody answers. Twice, did I get disconnected after holding on like that.<br> <br> I then tried the chat feature on their website. It took almost ten minutes there to be connected to a representative. After about ten minutes of asking questions I have already answered, this person then told me to call the call centre. Nice!<br> <br> Ironically, I tried to call them to subscribe to an additional service. I suppose it's a bit of a blessing that they showed me their service level before I app****.