No answer for a month on 10213/Poor service

I have been trying to cancel my fixed voiceline since April 2018 because I have moved and don't need the line anymore. I tried to cancel the line on my Telkom profile and there is no option to do it (on the menu in the profile). I sent a cancellation form in to one of the agents with no response. I am still being debited and have requested time and again for a line move order to be cancelled which is apparently hindering my line cancellation.

The call centre 10213 does not answer and I've been phoning everyday for a month. I just spoke to one of the chat agents and she says now that it has been escalated. I'm just frustrated with Telkom's service and the lack of customer service from the centre agents. No one tries to assist you further. They just redirect you constantly from one person to the next and there's no resolution. I am tired of paying for something I don't use and the bill is constantly different as well which is ********** as I was only using the line for adsl which should be R199/month. I did not have an internet/adsl account with Telkom.