TK
Trevor K
1 reviews | Active since Oct 2012
02 May 2015, 12:20
No answer...endless holding!
Four days ago I called Telkom to change my package from a capped service to uncapped. I was told I would receive an SMS and it would be active in 48 hours. 96+ hours later, no SMS and it doesn't seem to have been activated. My attempts to find out the progress has me holding to speak to a consultant. I gave up on my first attempt after over 20 minutes at about 9am this morning. I then tried again...I am still holding...70 minutes and counting...that's 1 HOUR and 10 minutes...1 hour and 11 minutes...
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Telkom's replyOfficial
02 May 2015, 12:47Hello SincerelyTK,
This response serves as confirmation that your query has been received.
Your reference number is SM107752.
Your query has been escalated to the relevant department and feedback will follow soon.
Kind Regards
Noleen Klein
Telkom Social Media Team
This response serves as confirmation that your query has been received.
Your reference number is SM107752.
Your query has been escalated to the relevant department and feedback will follow soon.
Kind Regards
Noleen Klein
Telkom Social Media Team
Best regards,
Telkom's reply02 May 2015, 12:47
Official
Hello SincerelyTK,
This response serves as confirmation that your query has been received.
Your reference number is SM107752.
Your query has been escalated to the relevant department and feedback will follow soon.
Kind Regards
Noleen Klein
Telkom Social Media Team
This response serves as confirmation that your query has been received.
Your reference number is SM107752.
Your query has been escalated to the relevant department and feedback will follow soon.
Kind Regards
Noleen Klein
Telkom Social Media Team
Best regards,