1 reviews | Active since Sept 2011
No answer Billing department
My ********** 995 line is suspended , when i call the call centre i hold on for too long end up listening to the IVR and the bill is currently +R6000 , i cant seem to get my statement on the app theres always an error. I went to the branch in Somerset Mall on the 3rd April 2018 and i was told to call the call centre , they ended up sending a call back request and mentioned they will call me in 5-10 minutes and i am still waiting for the call. I need a clerification on how my bill got this high. I still have no response also after posting on their Facebook page two times.
Good day Andiswa,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Good day Andiswa,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,