no answer at telkom for 3 days at callcentre

Item: Telkom
Rating: 2
Author: Alisha S

I have been calling telkom for the past 3 days and no answer at the call centre. When I log a fault via sms I get a reference number and after that an sms telling me my fault has been restored and it is not. Can ANYONE from telkom phone me to help me. Have been without internet for 3 days now. This is unacceptable that a callcentre does not answer a phone

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Replies (1)

Telkom's replyOfficial

28 Feb 2015, 15:30

Hello Alishastruwig,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM92896.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Telkom's reply28 Feb 2015, 15:30

Official