No answer at Telkom Call Centre

I am trying to change some minor details on my Telkom account - a task which would take about 5 minutes. But once again due to the incompetence of Telkom staff, I am holding on the phone for over 30minutes. Finally someone answers, I explain my request, then, guess what? I get transferred to the next person - and I am holding for another 15 minutes. Then again, the story repeats itself - and again I get transferred and I am holding for another 15 minutes. <br> Eventually I gave up and hung up. So, my problem is not resolved - what should I do to get Telkom's attention that there is a customer who requires some assistance?! Terrible service, terrible attitude, terrible everything. You people are a pain to deal with, you don't care nor do you bother to assist. Very poor service. Let's also spread this complaint throughout some other media....