NS
Nicholas S

1 reviews | Active since Jan 2016

24 Mar 2016, 16:56

NO ANSWER AT SALES CONTACT CENTRE!

I have been unable to speak with anyone at the Telkom Wireless Broadband contact centre because no one ever answers the phone.<br> <br> The online chat facility is just as pathetic and they are only able to provide canned answers rather than actually providing assistance.<br> <br> I have app**** for the Wireless Uncapped service multiple times through the Telkom online store as they request but never receive a call back from a sales consultant to complete the paperwork.<br> <br> This is now the second complaint that I have left with no resolution. I expect a call from the sales manager at Telkom to explain why their team is so pathetic and then to actually provide me with the requested service.

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Replies (1)
Telkom
Telkom's reply24 Mar 2016, 18:57
Official
Hello nicksaunders,

We apologise for any inconvenience caused.

We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information.

Please contact us via email: *** for any further queries.

Your ***.

Regards
Hazel
Telkom Social Media Team