No answer at call centre or response via website

Item: Telkom
Rating: 2
Author: Trisha R

I have submitted details for a line activation via your website and I have had no feedback. I tried making contact with your call centre via the chat service on your website. It kicks out to the details page and doesn't work. I call 10210 and wait forever with no answer and the line going silent after a few minutes so I'm not even sure if I have an active call but I still wait to no avail. How exactly am I supposed to get some service from Telkom?

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Replies (1)

Telkom's replyOfficial

14 Jul 2015, 13:26

Hello snazette,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM125421

Regards
Narriman Lalla
Telkom Social Media Team

Telkom's reply14 Jul 2015, 13:26

Official