No answer at call centre, no feedback

I app**** for a line migration using the online Telkom My Services tool (order reference ***A). Despite being promised that a consultant would be in contact within 48 hours, nothing happened. Several calls to 10201 went unanswered, which led me to go to a Telkom store at Northgate mall. A helpful staff member called 10210 for me, but after an hour of listening to that infernal \on hold"tune there was still no answer. The staff member informed me that his manager would follow up on my order"