No answer at call centre

I have requested my Telkom fixed line to be moved to my new premises. A week later and I am still waiting on an update to the progress. I will basically have no services at my new place but am still expected to pay Telkom....why?<br> <br> I was initially told that the Networks department has to resolve some issue first before anything can be done. This was last week and since have not been able to get hold of your call centre to find out the status. Not sure why there is an issue with Networks since the new place already has a line installed and my service just needs to be transferred? <br> <br> Could someone please contact me or place some urgency on my order? Would love to just know what the hold up is? Calling the call centre is a hopeless situation, no one answers. I have tried more than ten times over a two day period, all of which can be verified. <br> <br> An update would be appreciated. <br> <br> Thank you