No answer at call center after almost 2 hours

Telkom is ABSOLUTE ******* COMPANY. We upgraded our internet account after TELKOM contacted us. We are still waiting for someone to contact us for the delivery of the DSTV EXPLORA and the new modem, and after the upgrade we can not make calls from the landline anymore. The ADSL works, but nothing else works anymore. We are not authorized for that service. After stopping a technician that drove past we found out that a block was put on the line????<br> <br> WHO DID THAT??? DEF NOT US!!!! <br> <br> YOU ARE PATHETIC AND YOUR SERVICE EVEN WORSE. WE TRY TO GET THROUGH TO THE CALL CENTER BUT AS OF 5 MAY 6:51 I HAVE BEEN ON HOLD OVER 90MINS. THIS IS ALSO NOT THE FIRST TIME WE TRIED TO CALL, AND YOUR WALK IN TELKOM SHOPS ARE EVEN WORSE. SYSTEMS OFFLINE.<br> <br> YOU ARE *****ING OUR MONEY, BECAUSE WE ARE PAYING FOR A SERVICE WE ARE NOT GETTING.