No answer after 1hour 19min

Im not sure if telkom is this useless that so many customers are calling them (I wont be surprised) or is it just the lack of customer ser ice that keeps them answering the phones. Ive been in cue for a consultant on saturday for about 45min. Tonigh i tried again and dropped the call at exactly 01:19:36 of holding for a consultant. What is wromg with you guys, if you are too busy, either outsource your call centre to a capable company or hire more staff!!! I called mweb, and they stated the problem should be on telkom's side, as everything seems fine on their side, i have a 4Mbps line, but line speedtests shows 0.02Mbps?