No answer

I have tried calling Telkom since mid April. It is end of April now. I can't remember the exact amount, but to be accurate, over 10 times. Each time I have held on for roughly 20 mins, then I hang up. Never in all the attempts have I spoken with a human to assist me. To calculate an estimate, I have failed to speak with someone for over 200 mins. I will no longer try to call Telkom for any correspondence. It is virtually impossible to get service from Telkom if I cannot speak with them. I am cancelling my line. Telkom is the worst company I have ever dealt with across the world!