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Hi<br> <br> I'm trying to cancel 2 landlines with Telkom call centre. Each time I phone the person at the billing department puts me through to the cancelation department. Then I'm on hold each time for +- 20 minutes. I'm wondering if the cancelation department even exist. I begged the last billing support person not to put me through to the cancelation department and make another plan, but she simply ignored my repeated request and just put me through again.<br> <br> Telkom is known for their bad service and I was expecting this treatment, but it is still a very negative experience and I don't have a good view of the brand \TELKOM""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;810670;793962;16;2;0;1;0;0;2;15/02/02 16:28;600;NULL;15/02/02 8:17;15/02/02 6:28;TELKOM and ESKOM are alike !!!;***;;***;My Telkom modem was struck by lighting nearly three weeks ago. The modem was replaced and installed.I cannot get access to the internet. Despite numerous effort and phone calls to the Call Centre no one seem to be able to help. You have stay on the line for up to 45 minutes at a time. My responses to the Telkom sms service are not adhered to. Pathetic service Mr CEO! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;449642;893260;16;2;0;1;0;0;2;15/02/18 16:24;600;NULL;15/02/06 7:44;15/02/06 6:24;Poor service;8,60E+12;Cancellations ;***;I have been trying to chance our number from contract to prepaid and MTN has made me hold on for at least 2 hours on the 3 times I have called 808. They cut me off when I ask to cancel my contract. This seems deliberate. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;704025;55;14;2;0;1;0;0;2;15/02/09 16:40;600;NULL;15/02/09 8:23;15/02/09 6:40;Terrible customer service;7,00E+18;Ruth;***;My mother is with Edgars airtime for a good few years now. The last two months she has not been receiving her monthly airtime. Being a pensioner she did attempt to sort it out by phoning them. Obviously with no luck. Speaking to Camara, Cornelia, and Sharon. She then asked me at which point I spoke to Bongani, Gift and Ruth (the Manager). She said she would get back to me. A month later, I am still waiting for her call. So I phoned back. Only to be told that I have never spoken to her and she knows nothing about it. There system shows it has been paid and my mother has to go to Vodacom to ask what happened. I then asked to speak to her manager, Senreeka Naadioo... which obviously was not available.. I do believe that the telephone center is so useless because it comes down from the top. How can they expect their people to be competent, helpful and still smiling with an angry customer if the top ranks doesn't either. I have no illusions that Edgars is going to assist their client, that will never happen. This is merely a letter to state that they are utterly rude, useless and *****ing from pensioners as I have no proof to suggest otherwise.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;817797;704391;9;5;0;1;0;0;5;15/02/18 17:08;600;NULL;15/02/17 16:45;15/02/18 7:08;Clarity on Policy & Integral Advice;8,61E+12;Violet Masuku;;on the 17th Feb 2015, I called into the call centre to make ammendments to my existing contract with Miway. Violet portrayed outstanding insight about what it was she offered and clarified. My issues were resolved, I had a lot to ask, Violet answered all of them not only that but offered extra products which would benefit me in the long run. Violet took it to her stride in assuring that I understood all permutations whether I was reluctant or not to what MiWay had to offer. Oh and I got a lower premium, and I am not taking my business elsewhere.<br> <br> MiWay has A REAL GEM within their crown of consultants. Keep up the good work , hope there are many Miles more you have in your ****nal to assist others also.<br> <br> Ndoda Kunene (Satisfied Client) :);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;246382;140;14;2;0;1;0;0;2;15/03/24 14:59;600;NULL;15/03/24 6:52;15/03/24 4:59;Shocking Service;Denis Pita;;***;what is is up with Pick n Pay, you obviously could care less about the customer or your business. I often do online shopping and it's been pretty okay. The last shop I did was shocking, whoever shopped for me was clueless. Anyway I phoned the customer care as I was invoiced for items that were not delivered and to mention to them that I received items that were neither on my shopping list or on my invoice!! Really, that means Pick n Pay is losing money. Anyway at the very least I wanted the mop I was charged for which was not delivered. Two weeks ago I was assured I'd receive my mop in the next few days and still nothing. Is this really the service I can expect in this day an age from such a large retailer?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;836038;188;16;2;0;1;0;0;2;15/04/04 9:09;600;NULL;15/04/04 0:14;15/04/03 23:09;Bad customer service;7,51E+12;Mbali & Ayanda;***;3rd April 2015 07h30 I recharged with a R10 voucher only to find that within 2minutes my balance was back on 0.00 on everything, I called cell c callcenter & Mbali answered I told her my query of which she said I was subscribed to dreamcall that's were my money went to, I asked what happened to the MB as my phone was not connected to data connections she said everything went to the internet I told her I need her to explain how coz my data was off & I did not open any internet page, she was very impatient & rude, seeing she cannot answer my query I asked to speak to her supervisor then there was no response or any acknowledgement to ask me to hold, then line was quite for a couple of minutes without anybody saying anything, I had to hang up the call & dial again got through callcenter I asked for Mbali's superior, I was transferred to Ayanda I explained everything & told Ayanda I need an apology from Mbali, Ayanda said he will follow up & call me shortly...THAT NEVER HAPPEND!!!!<br> <br> 23H13 recharged again with a R25 voucher same thing happened,this time I had no subscription,i was again told internet took everything within 1min balance at 0.00... this is realy messing me badly.CELL C;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;836257;357;16;2;0;1;0;0;2;15/04/06 8:14;600;NULL;15/04/05 23:18;15/04/05 22:14;Do not honor \on-line\"" upgrade offers"""