No allocated call minutes

It has been two months since I reported to Telkom Mobile that my cellphone contracts is not receiving call minutes as stipulated in my contract. The call centre agent informs that the system shows minutes has been allocated, yet I do not receive them. Telephonic conversation dated 2018-02-03 with Mr. Johannes Bopape: Case number ********** 0 received and would get back to me in 72 hours. Today its almost two weeks later with no reply. My option to you is as follows: 1) Sort out the problem and reimburse minutes not allocated by doing proper investigation, 2) You are in breach of contract and leave me no choice than to report you to the ombudsman and cancelling my contracts with Telkom. I never expected to receive such poor service from Telkom and request your urgent intervention in the matter.