No airtime showing after recharge

Hi recharged R400 2 days ago and I still cant see the money or airtime. I called telkom a few time not once could I speak to a consultant the whole time its recordings or robot. I have requested a call back still no call. Where is my money??? i called vodapay as I did it on the app, they see the transaction but they cant do anything about it I need to call telkom. I laided another R100 via discovery bank and needless to say mone is still not showing on telkom. Called discover they said the transaction is successful I need to comtact telkom.

So telkom what now I am struggling to speak to a consultant.