No agent, no problem, right?

<p>Telkom, you've done it again. Just when I think it is impossible for you to be any more ***********, you go ahead and prove me wrong. I recently relocated, ahead of time.. I called and you told me that you need 10-14 days notice. I gave you that. You sent me a date for your technician to come out and stressed that it was an all day appointment. Despite my toddler son being ill and needing to see the doctor, I took off work and waited. And waited. I called at 1pm and you assured me that you would be there by 4pm. I called at 4:30pm and you assured me that you'd be there by 7pm. It is now a day later and no one showed. I called again and you say, "we don't know what happened, our agent didn't give us a reason for not showing. We will escalate it and you'll be sent a new date" uhhm, a new date for me to take off work and have your agent not show again?! How about you come out now, today, and make up for your ridiculous excuse for service. </p>