No Aftersale Support -LTE Modem broken 2+ weeks No replacement

<p>I reported a broken modem which is still under warranty over 2 weeks ago and it still has not been replaced. The most recent Reference number I have is: SM240979.</p> <p>I reserve the right to cancel my contract as per the CPA after 7 days of no service. This serves as notice that I will be cancelling my contract on 24 June if I am not reconnected in the next 7 days.</p>