No ADSL since 22 December 2015

I had bad latency issues since December 3rd 2015 and reported the fault to Telkom. After 3 days I'd get a sms stating that the issue was resolved. As soon as I received the sms I would log another fault. This continued till 22/12/15, when my ADSL completely went dead. Every 3 days I log a new fault. Some times the same ref gets re-logged. I've received promises from supervisors in the call center that they will phone me back, but I've not received any. <br> <br> Today I was told that they will contact the technician in the area directly, and he/she will come to my place to check what the issue is. This is the 3rd time they said this. <br> <br> I do not know what to do anymore as Telkom has the monopoly as land line operator.