No ADSL since 22/02/2016

My son is a keen gamer and studying IT at Damelin college and as such is totally reliant on him having AdSL.<br> We have been reporting our line fault to Telkom since 22.02.2016. <br> <br> We today after days of complaints receive not one but two technicians. the first one looks at the modem and says the fault lies at the exchange and she will sort it out, the second one says the fault lies with the cables and he will sort it out. We get a sms at 16.44 to say fault fixed and guess what it is not.<br> <br> Phoned in just now and they have logged a new fault. The ref number given and not fixed 1004cnk220216<br> <br> Assistance in this regard is urgently needed.