No adsl since 19 September

I logged a fault with Telkom on 19 September because my adsl line isn't working. To date, nothing has been done about it. I have called every day this week and every day I get a different story about what's happening and every day I get told it will be escalated and every day I get an apology but I still haven't received any useful feedback like when it when a technician will be dispatched or when this will be resolved. In fact, yesterday I was promised a call from a supervisor which didn't materialise. Please can someone give me a useful answer to when this will be resolved.