No ADSL since 13th

My Telkom and ADSL line has not been operational since Jan13 to date. Call was logged and ticket ref ***3 was obtained. After a few days , I called Telkom again and another ticket ref was obtained .. 20th ref 13048, I then proceeded to call daily and am always told its assigned to a technician. No calls from a technician or any other feedback. It is now the 26th and still no service. Due to covid, work is suffering without a connection. Kids return to inline learning later this week, and I have on internet connection. This is extremely disappointing as we are not receiving any information from numerous calls to Telkom.