MS
MARKUS` STEYN
1 reviews | Active since Jan 2012
08 Nov 2015, 17:33
NO ADSL & SEVERAL CALLS - TELKOM MUST GO!!!!!
My Telkom account is fully paid and proof of payment was emailed to Queenie in accounts and received a read receipt. Now there is a fault on the line - although she failed to action my debit order request in time. Now I am the one suffering and TELKOM is the one disconnecting people for a few rands sometimes but when they fully paid you get 10% value MAX of the service.<br> <br> Pathetic & disgusting. I was even **** to by an agent this morning that \escalated"my fault - was never logged or escalated and was confirmed this afternoon by another agent that even gave me an escalation reference number 777727. NO service and ********ting a customer - DISGUSTING!!!!!"""
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Replies (1)Telkom's replyOfficial
08 Nov 2015, 17:42Hello markusteyn,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM165628.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM165628.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply08 Nov 2015, 17:42
Official
Hello markusteyn,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM165628.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM165628.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
