1 reviews | Active since Sept 2015
No ADSL Services
We have been sitting with no internet now since the end of August 2015<br> we have called a number of times logging this complaint and we keep getting a different story.<br> <br> The first time we called, they mentioned it was a single line fault and needed to send someone out.<br> <br> The second time we called there was a general fault in Isando which they said affected us. Saying it was no longer a single line fault. Once Isando was repaired, we still sat with no internet.<br> <br> The Third time we called, they mentioned there was a problem on the line and needed to send a technician out to fix the problem. To date there has been no one to come check the lines.<br> <br> The fourth time we called, we were again informed that our fault is an area fault.<br> <br> We run a business from home and being without internet is costing us money. We rely on internet and email access daily.<br> <br> References numbers given were are follows:<br> 31 August 284CRK310815<br> On the 6 September, we got a sms stating the fault repair has been handed over to a fault technician.<br> <br> We have called Telkom twice now this morning, from two different lines.<br> both times the ladies in the call centre cut the call when we asked to speak to a supervisor <br>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM143493.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM143493.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
