No ADSL service for a month

Hi, I would like to escalate this issue again, i have been waiting since the 5th of this month for a technician to resolve this.. they just closed my ref ticket two weeks after i logged it without testing or asking me if it was resolved.<br> Here is my ref ticket that was provided: 160CWK051015. a technician phoned me in the middle of the day during Friday the 23rd to open the gate at my place, i was at work then and it wasn't previously arranged for me to be there, nor did i receive any response or arrangements afterwards.<br> I would like to have this issue resolved ASAP and want a rebate for no ADSL service for a month.