NO ADSL SERVICE FOR 4 Weeks

Our telephone line has been out of order since 10 th Janury 2015. A Telkom technician informed us it's a underground cable fault. The fault has been moved from one technician to the other in a span of 4 weeks. The fault was handed over to Cable Section, but there has been no response up to date. No Telkom service or ADSL on our line for almost a month now. Regular calls to the call centre, on line reporting and several escalations have failed to solve the problem. Latest fault ref. no: 723CTK160115.