No ADSL service for 2 months!

After moving homes Telkom was contacted a number of times to move the line from the old address to the new one. So after filling in the form to change the address , I eventually received a date on which the line was to be transferred needless to say the person responsible for installing the line gave me a call and said he had apparently received a normal line instead of an ADSL one and that I was going to be called back to organise another date on which the line could be installed. I then went back to the branch at East gate to hear that there is no available port in the area and that I would be contacted by today . I have waited a week , paid this account for two months (without being able to utilise the service), emailed telkom , phoned them on multiple occasions and yet I hear nothing . Understandably they are busy and my account is not the only but surely as a paying customer I should be regarded as priority enough to receive a bit of feedback and assistance!