No ADSL service: fault 600CTK041017

On Wednesday 4 October I reported that I have telephone service but no ADSL service. On 5 October I received a call from telephone number (021) ********** at 17:32 asking what is wrong, I explained that my ADSL service is down. On Saturday 7 October I received a SMS that the fault is in hand with the technical repair division. I received nothing further. I have tried all solutions suggested in the Self Diagnosis Guide. The last step in the Guide have you calling 10 210 where the agents will be HAPPY TO ASSIST YOU. NOT. No happy agents available. Ntando could not help. He claimed that there is a cable fault. (Please note that this fault is of such a nature that my neighbors have no problems and thatI have voice service but no ADSL service!) Ntando could not put me through to his manager Austen Matebula. He suggested that I write an e-mail to ask for the matter to be escalated. This solution is so incredibly dumb! How do I send an e-mail without my ADSL service? Why do Telkom think I go to the trouble of calling? Do Telkom actually suggest that one have backup service providers when one use Telcom services? Only after insisting on speaking to Austen’s manager did Austen take my call. Austen definitely was not happy to assist me, in fact he did not assist me. He merely waffled Company policy and procedures with a total disregard for the Consumer Protection Act! Please Telkom is there nobody in the company who is proud of their work and service?