NO ADSL SERVICE

On Thursday morning, the 3rd of March 2016, I logged a call with the Telkom Call Centre that my ADSL was down & not working at all. I received 878CRK030316 as my reference number. The agent said that someone will contact me within 5 days. <br> The following week I followed up, as no sms or call was received yet. No progress was made, and the only thing they can tell me is that \a technician is working on the problem as we speak\".<br> Today is 11 days after the call was logged, and still I get the same response. I've escalated this call more than a week ago, and STILL NO RESPONSE. (Escalation no: 835485)<br> Why do we get an option of escalating a call if you still wait for service? <br> I've reset & replaced my router, Uninstalled & Re-installed my settings, reset my password & had an IT technician at my own cost come out to see if they can fix the problem. <br> There is absolutely NOTHING I can do further, except to wait for Telkom's *********** technicians to eventually contact me one day. <br> I'm currently paying for a service that I'm not getting or even can use. <br> Yet, you want your money at the end of the month....? <br> <br> YOURS TRULY, <br> FED UP CUSTOMER - ZELDA WILSON <br> "