No ADSL service

About a month ago Telkom installed an adsl line for me giving me a telephone number, MWEB confirmed this was my number and my internet worked fine for about a week, then my line died, I have reported this three times and just get excuses as to why the technician has not yet been here to sort the problem. Today, after i plugged in a handset, i discover that the original number given to me does not work and there is a new number. I spent R157.00 waiting for someone at the call centre to answer my call but still no answer and goodbye all my airtime. STILL NO ANSWERS FROM TELKOM. STILL NOT SURE WHAT MY PHONE NUMBER IS. STILL NO ADSL FOR INTERNET. STILL NO TELKOM. Can anybody tell me what i need to do to get a working ADSL line and what my correct phone number is ???