No Adsl service

After the frustration of going to telkom festival 3 times to order a adsl line I received the router yesterday.Installed, ran the setup and now the internet doesnt work.I spent hours holding for customer care and spoken to 2 consultants and the problem remains.The number and order number have been verified over and over only to fail.I now received a text saying telkom will tend to the matter in 9 days.But I still have to pay even though I dont have any service.I have found this entire procedure to be very frustrating and time consuming.line number *** prder number ***.