NO ADSL PORT AVAILABLE

Telkom installed a landline which i requested on 04/01/2016. I ordered this to get an adsl line which is what i told the telkom agent. I was told that it will be billed prorata. I have ordered my adsl from Afrihost who has informed me that telkom advised there was no ports available. I called up telkom and asked about this and was told they have no idea when a port will be made available for me. Now will i be liable to pay for this line even though I cannot make use of it. Is this why they refuse to drop the landline rental? so that if customers order adsl from another ISP they will charge us but not allow us a port???? I have escalated this (reference 804943) and asked for a call back and I have not received one. What was the point of an escalation if absolutely nothing was done. What is wrong with Telkom??? how do they do business? I am highly dissapointed.