No ADSL port available

Since January 18th I've been waiting for an upgrade to an adsl line. They say there is no ports available for me but when I app**** for adsl before it was sorted within a week but for someone elses landline number! But now when I apply for the correct number I can't get a port???? What the hell. They pushed me up to highest priority or so the supervisor said but that was 2 weeks ago and still no adsl!!!! Telkom what is your problem or is it just because it's me???